onecode

Rewards Portal

Need help with your onecode? Click here.

Check your spam or junk folder first. If it's there, mark it as not spam or move it to your inbox to access your onecode.

If you paid extra by card, your order may be delayed due to security checks. Orders placed outside business hours will be processed the next working day.

Still need help? Fill out our Enquiry Form.

Frequently Asked Questions

We’ve put together a list of the most frequently asked questions about onecode. If you can’t find the answer you’re looking for, please get in touch using the contact details below.

I can’t log in

Your code is case-sensitive. Enter it exactly as shown in your email or message.

I redeemed my code but haven’t received anything

Check your Junk, Spam, or Promotions folders.
If you paid extra by card, your order may be delayed for security checks.
Orders placed outside business hours are processed the next working day.

Do I need to spend my full balance at once?

No. You can use your balance across multiple orders. Once fully used, you won’t be able to log in again.

How are products delivered?

Physical items: Delivered by courier
Digital items (e-codes): Sent by email

At checkout, select “Deliver content digitally by email” and enter your email address.

My retailer code link isn’t working

If the email went to Junk/Spam, move it to your inbox and try the link again.

Contact

Phone
0800 136 545

Email
support@simplythankyou.co.uk

Enquiry Form

Got a question about onecode or your order? Fill in the form below and we’ll be in touch.

By completing and submitting this form you agree to the terms & conditions of our website.

Name

Email Address

Onecode Code

Postcode

Phone Number

Message